Thank you for visiting and shopping at Appliancetvoutlet.com. Generally, we do not ship to PO Boxes, APO/AFO, and places outside the United States mainland. The following are the terms and conditions that constitute our Shipping Policy.
- Shipment Processing Time. All online orders are processed within 24hrs. upon payment. If we are experiencing a high volume of orders, processing/shipment may be delayed. You will be notified via email regarding any delays that may occur.
- Shipping Rates & Delivery Estimates. Shipping charges will be calculated and displayed in USD at checkout. In order to minimize cost, we select our Freight Carriers based on the freight destination. The delivery date will be provided for you by the courier. For freight shipments going to a residential address, the courier will call you the day the freight is delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set up an appointment. It is extremely important to provide your main contact number.
- Delivery Guidelines. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible shipping damage. You should unpack your item at the time of delivery in the driver’s presence. If the unit has visible damage, the shipment should be refused. In the unlikely instance that you recognize damages, remember to note it on the Proof of Delivery slip. Take photos of the noted damage and email it to our customer service email. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD (Proof of Delivery). By signing the proof of delivery you accept ownership of the property in its current condition.
We cannot be held responsible for freight damage that was signed for; we will help you deal with the freight company, but you must call the freight inspector and you must file the claim. Ultimately, it is the Freight Company’s responsibility to deliver the shipment in the same condition that we shipped it, and it is the consignee’s responsibility to inspect and sign for the products and notate any damage.
- Do not be pressured or intimidated by the driver. Regardless of how much in a hurry the driver is, or how late they are in their next delivery. Do not be pressured or intimidated. The driver should help you receive your shipment and answer whatever question(s) that you may have regarding your shipment. Only sign the delivery receipt when you’ve determined that the condition of your freight is acceptable to you.
Freight Forwarders and/or Local Third-Party Delivery Services are separate from Appliancetvoutlet.com. Loss of or damages to any goods is the sole responsibility of the carrier. The carrier is liable for any property damages caused during an attempted delivery or negligence.
Freight Claims should be handled immediately by the receiver. Take pictures, make a note on all damages or irregularities, and make a call to the carrier or freight logistics company to make the parties involved aware of the damages. File the Freight Claims as soon as possible. The sooner you file the sooner the timeline for your claim starts.
We offer our customers the option to order online and pick up in-store. Please allow 24 hours from the time you place your order for it to be fulfilled. Customers will receive an order confirmation email once their order has been processed and is ready for pick up. If you do not receive this email, please check your spam folder or contact us directly for confirmation: 1-626-343-9224 or firstname.lastname@example.org if you prefer email.
Our storefront is equipped with a convenient loading dock to load appliance damage-free. You can schedule a pick up 7 days a week during our regular business hours. Please call and confirm beforehand to make sure we have your appliance(s) ready, to make the process quicker.
Our warehouse team professionally put corner protectors and shrink/bubble wrap the appliance(s), so you don’t damage it in the pickup process. We will always help you load the appliance(s) on your vehicle. If you are picking up with a sedan, SUV, or van, please make sure to measure the space to avoid an incident.
All appliances are recommended to transport in a standing position to keep all the parts and body in good condition and damage-free. Moreover, TV’s have to be picked up in a standing position in order for the warranty to cover damage as the screens are very delicate (e.g. if the TV was transported laying down, and when you open the box and the screen is damaged, the warranty will not cover). All appliances that have refrigeration, customers are responsible to keep the appliance in standing position for at least 6 hours before plugging it in.